We will walk your dog, rain or shine, unless you instruct us otherwise. We
wipe all muddy paws. However, if a dangerous weather condition such as lightning
or hail arises, a scheduled walk will be postponed until immediately after
the weather clears.
If you wish, we can lock your key in a secure box in our office until it is
needed for pet care services. Each key that we keep is marked with an identifying
number and the name of an animal. All other information, such as the names
and addresses of owners, is kept on a master list separate from the key box.
If we keep your
key, future assignments can be handled via telephone. We are happy to return
your key after services have been completed. However, a $5.00 pick-up fee
will be charged if we have to make a trip to pick up the key before the next
date of service.
ONLY be returned to you or your representative in person. We will not
leave keys behind on the last day of service under any circumstances.
We will only mail keys, via Certified Mail/Return Receipt, if you inform
us verbally or via e-mail that you have returned to your property, and
you accept responsibility for the mailing costs. This is necessary to
safeguard the security of your property and the safety of your pets should
an emergency arise and your return is delayed.
initial consultation, we will require two copies of the key. One is kept
in the office at all times as a back-up.
During Holidays, a cancellation fee equal to 2 visits will be charged for
any cancellation that occurs within 48 hours of the scheduled start time.
At other times of the year, a cancellation fee of $10 will be charged for
any cancellation that occurs within 24 hours of the scheduled start time.
All other cancellations are subject to a full refund, unless travel is required
to return the key. In that case, a $5 drop-off fee will be assessed.
For the purposes
of this policy, the following dates are considered Holidays: December 31,
January 1, Easter Saturday, Easter Sunday, Memorial Day, July 4, Labor Day,
Veteran's Day, Thanksgiving Day, Day after Thanksgiving, December 24, December
North Dallas Pet Sitters will continue our services until you notify us that
you have returned home. We must receive a phone call or e-mail as soon as
you return. If you get home after business hours, you can leave us a voice-mail.
If we do not hear from you, and we are unable to reach you by phone, we will
continue to make visits to assure the continued health and safety of your
animal(s). In such cases, you will be charged an extra visit fee. We will
not assume that you have returned home safely unless we hear from you.
believe that every dog is a treasured member of the family. However, not all
dogs are suitable candidates for in-home pet care. Some dogs are overly territorial
and can become dangerous when strangers enter their homes. This creates a
hazard for us.
If your dog
has a history of biting or attacking persons entering your home, kenneling
may be a safer and more appropriate choice for all concerned.
of each animal, regardless of prior history, will be evaluated at the initial
consultation, and NDPS reserves the right to refuse service to anyone on that
basis. You know your dog best; so please inform us if you have any doubts
about his or her ability to deal with strangers.
To ensure the health and safety of your pets, visits must be on a daily
basis at the very minimum. Under no circumstances will we agree to see
cats or other animals on an every-other-day or less frequent basis.
There will be a $5.00 per visit charge added on the following holidays:
Christmas Day, New Year's Eve, Thanksgiving Day, and Easter Sunday.
There will be a late-night charge of $5.00 for requested visits after
9 p.m. Emergency calls between midnight and 6 a.m. will be double the
listed per-visit rate regardless of the cause of the emergency.
All new reservations will require at least a 25% nonrefundable deposit
at the initial consultation in order to reserve the dates. Payment in
full is due before the first day of service. If services are cancelled,
all funds paid will be applied to future pet-sitting visits.